bip FAQ — Frequently Asked Questions
Tool-clothing for those who transform healthcare.bip was created to simplify the routine of caregivers — combining textile technology, ergonomics, and smart design.Here, we answer the most important questions directly and practically.
Summary:
1. How to choose your ideal bip?
2. Technology and Performance
3. Sizes and Fit
4. Customization
5. Care and Washing
6. Transparency and Reports
7. Exchanges and Returns
8. Shipping and Delivery
1. How to choose your ideal bip?
Quick Guide — choose your bip
| Product | For whom | Key Benefits | Organization |
|---|---|---|---|
| Tech Lab Coat(Fleming / Cori) | Those seeking practical protection + presence in daily hospital life | Waterproof, structured, wrinkle-resistant | 9 smart pockets (includes zippered pocket) |
| bip One Lab Coat | Those who prioritize lightness, fit, and great value | Light fabric, soft touch, elegant structure | 4 pockets + clean internal finish |
| Tech Scrub (Best / Elizabeth) | Shifts with higher risk of splashes and intense pace | Repellent/waterproof, breathable, durable | Up to 11 pockets distributed for hospital routine |
| Soft Scrub(Jatene / Angelita) | Long shifts and clinic — focus on sensory comfort | Ultra-soft touch, fluid drape, no wrinkling | Up to 11 pockets with intuitive access |
| Next Tech Scrub | Hybrid routine (procedure + consultation on the same day) | Best of both worlds between protection(Tech) and softness (Soft) | Up to 11 pockets with ergonomic distribution |
2. Technology and Performance
Does waterproof replace PPE?
No.
The technology reduces liquid absorption, but does not replace aprons, gloves, or masks when indicated by protocol.
🦠 What does antiviral fabric mean?
It is a property tested in a laboratory, under controlled conditions.
It does not eliminate the need for hand hygiene, cleaning, and changing clothes.
Waterproof vs. Repellent vs. Easy Care — practical difference
| Term | What it does | In daily life |
|---|---|---|
| Waterproof | Prevents liquid passage | Extra protection for specific time/pressure |
| Repellent | Makes liquids slide off | Facilitates quick cleaning during shift |
| Easy Care | Wrinkle-resistant and quick-drying | Maintains a neat appearance even at an intense pace |
Technology helps — but safety always follows protocol.
3. Sizes and Fit
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Consult the size chart on the product page (bip follows the same chart as major brands)
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The design has a premium fit — neither loose nor tight.
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In doubt between two sizes? Talk to our team before customizing
4. Customization
Yes — we personalize name, specialty, and logo.
Additional processing time: up to 5 business days.
Note: personalized items cannot be exchanged.
Before confirming, please review spelling and color.
5. Care and Washing
Lines with waterproof/repellent finish
(Tech Lab Coat, Tech Scrub, Next Tech Scrub)
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Avoid fabric softener
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Follow indicated temperatures
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Quick air drying
Lines focused on softness
(bip One, Soft Scrub)
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Neutral soap
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Iron at low temperature or steam
What if blood, coffee, or other splashes occur?
For repellent/waterproof lines, wipe with a damp cloth — the surface tends not to absorb until a full wash.
6. Transparency and Reports
Our fabrics have laboratory tests for:
✔ Antiviral/antimicrobial activity
Including technical documentation performed by UNICAMP.
Tests are supplementary — protocols remain as always.
Learn more here.
7. Exchanges and Returns
How to request an exchange or support
📩 ecommerce@usebip.com
📱 WhatsApp: (11) 91739-5247
After receipt and technical evaluation, we offer:
→ exchange or
→ refund via the same payment method.
Find out how to make your exchange
Personalized products
Exchange only in case of manufacturing defect.
📦 8. Shipping and Delivery
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We ship orders within 2 business days.
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Total delivery time depends on the shipping method (Sedex, PAC, etc.).
São Paulo — Metropolitan Region
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Same-day delivery for eligible orders (conditions displayed at checkout)
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Quick exchange via courier (when applicable)
💡 Continue Transforming Your Journey:
Explore bip products
Technology and design to transform your routine.
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